Sniffa Network Security Solutions

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OUR TERMS


OVERVIEW

This site is owned by Us, Sniffa Network Security Solutions Ltd, a company registered in England, with Registration No. 11834354 and VAT No. 317589765.

Any purchase of goods from our online shop at www.sniffa.uk requires the customer to consult and accept these terms and conditions.


The click validating the order implies full acceptance of these terms and represents the customer's "digital signature".


Our store is hosted by One.com. They provide us with the online e-commerce platform that allows us to sell our products and services to you.


PURPOSE

These terms and conditions are intended to define the rights and obligations of the parties in the sale of goods proposed online by us for the customer.


ORDER CONFIRMATION

All contractual information will be confirmed by email to the address specified by the customer during the purchasing act.


PROOF OF TRANSACTION

The records stored in our computer systems under reasonable safety conditions are considered proof of communications, orders and payments made between the parties.


Order invoices are stored on a reliable and durable system and can be produced as evidence.


PRODUCT INFORMATION

Every effort has been made to ensure the accuracy of the information presented on our site.


Sniffa Network Security Solutions Ltd or its suppliers shall not be held liable for the consequences, accidents, or special damages arising from electronic transmissions or the accuracy of transmitted information, even in cases where we were aware of the possibility of such damages. Manufacturer and brand names are only used for identification purposes. Product photos, descriptions and prices are non-contractual.


VALIDITY PERIOD OF OFFERS AND PRICES

Our offers and prices are valid for the day the site is consulted and are subject to change without notice.


DELIVERY TERMS

A software installer package will be made available for download following an online payment by the customer.


When the software is installed on the customer's computer, it will produce a Product Request Key that should be sent to us for validation.


Upon receipt of a Product Request Key, our licencing team will validate Key and issue a Product Licence Key that will unlock the software for a period of time equal to the subscription length paid for by the customer.


Product Licence Key Requests should be sent to licences@sniffa.uk.


RETURNS

We hope you are happy with your order from us, if anything you have ordered does not live up to expectations, please follow the refund instructions below and contact us within 7 days of receipt of the item.


Any items delivered incorrectly will be exchanged. Please contact our customer support team at sales@sniffa.uk for further advice.


REFUNDS

We review all refund requests on a case-by-case basis and reserve the right to decline any refund for any reason (e.g. you have already downloaded the software and obtained a product licence key).


If a refund is approved, it will be actioned through the payment method you paid through when you purchased the item being refunded. If you paid using a credit or debit card through, you will receive a full refund minus the gateway processing costs. If you have an account with us, a credit will be issued to your account.


RIGHT OF USE

The use of any trademarks, logos or brands present on the site is strictly forbidden.


PARTIAL INVALIDITY

These terms and conditions remain valid and in force, even if one or more clauses are invalid or declared so under any law, regulation or following the final decision of a competent court.


NON-WAIVER

No failure of either party to exercise any power given to it in these terms and conditions or to insist upon strict compliance by the other party with its obligations hereunder shall constitute a waiver of either party's right to demand exact compliance with the terms hereof.


DATA PROTECTION

All personal data you provide us is used to process your orders. This data will be treated in accordance with the Data Protection principles outlined in the Data Protection Act 1998.


APPLICABLE LAW AND COMPETENT JURISDICTION

In form and content, these Terms and Conditions shall be governed by and construed in accordance with English law. All orders placed on our site strictly imply the acceptance of our terms and conditions.


In case of dispute or claim, the customer agrees to seek an amicable solution with us before proceeding with any legal action. In the event where such a solution cannot be found, any disputes concerning the sale (price, Terms and Conditions, products, etc.) will be subject to the exclusive jurisdiction of the English courts.

PRIVACY POLICY


WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.


When you browse our store, we also automatically receive your computer's IP address in order to provide us with information that helps us learn about your browser and operating system.


EMAIL MARKETING

With your permission, we may send you emails about our store, new products and other updates.


CONSENT

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.


CONSENT WITHDRAWAL

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at sales@sniffa.uk or mailing us at: Sniffa Network Security Solutions Ltd, Crewe, CW2 5TL, 10 St Andrews Close, United Kingdom.


DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.


ONE.COM

Our store is hosted by One.com. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through One.com's data storage, databases and the general One.com application. They store your data on a secure server behind a firewall.


PAYMENT

If you choose a direct payment gateway to complete your purchase, then our third-party payment gateway might use your credit card info for that purpose.


THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.


However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.


In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.


Once you leave our store's website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website's Terms of Service.


LINKS

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.


SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.


AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.


CHANGES TO THESE TERMS OF SERVICE

We reserve the right to modify our terms of service at any time, so please review it frequently.


Changes and clarifications will take effect immediately upon their posting on the website.


If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.


If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.