This site is owned by Us, Sniffa Network Security Solutions Ltd, a company registered in England, with Registration No. 11834354 and VAT No. 317589765.
Any purchase of products from our online shop at www.sniffa.uk requires the customer to consult and accept these terms and conditions.
The click validating the order implies full acceptance of these terms and represents the customer's "digital signature".
Our store is hosted by One.com. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
These terms and conditions are intended to define the rights and obligations of the parties in the sale of products proposed online by us for the customer.
All contractual information will be confirmed by email to the address specified by the customer during the purchasing act.
The records stored in our computer systems under reasonable safety conditions are considered proof of communications, orders and payments made between the parties.
Order invoices are stored on a reliable and durable system and can be produced as evidence.
Every effort has been made to ensure the accuracy of the information presented on our site.
Where a description of the product and/or specification is provided, the customer is responsible for ensuring that the terms of the order and (where applicable) the product specification are complete and accurate.
It shall be the customer’s sole responsibility to ensure the accuracy of the any product specification supplied and the customer acknowledges that it shall be solely responsible for ensuring that any product supplied in accordance the product specification are satisfactory for the purpose that they are intended and that they will support, be compatible and inter-operable with any hardware, software or middleware which the products are intended to operate.
We reserve the right to amend the product specification at any time.
Sniffa Network Security Solutions Ltd or our suppliers shall not be held liable for the consequences, accidents, or special damages arising from electronic transmissions or the accuracy of transmitted information, even in cases where we were aware of the possibility of such damages. Manufacturer and brand names are only used for identification purposes. Product photos, descriptions and prices are non-contractual.
Our offers and prices are valid for the day the site is consulted and are subject to change without notice.
A software installer package will be made available for download following an online payment by the customer.
When the software is installed on the customer's computer, it will produce a Product Request Key that should be sent to us for validation.
Upon receipt of a Product Request Key, our licencing team will validate Key and issue a Product Licence Key that will unlock the software for a period of time equal to the subscription length paid for by the customer.
Product Licence Key Requests should be sent to licences@sniffa.uk.
Hardware products shall be delivered to the location set out in the order or such other location as the parties may agree (“Delivery Location”) at any time after the customer is notified that the product are ready.
Delivery of the products shall be completed on the product’s arrival at the Delivery Location.
The products may be delivered by instalments, which shall be invoiced and paid for separately. Each instalment shall constitute a separate contract. Any delay in delivery or defect in an instalment shall not entitle the customer to cancel any other instalment.
Sniffa Network Security Solutions Ltd shall be entitled to assume that any person who reasonably presents themselves as having authority to accept delivery on behalf of the customer has such authority.
Any dates quoted for delivery of the product are approximate only, and the time of delivery is not of the essence. While best endeavours shall be used to deliver the product at the time notified by it to the customer Sniffa Network Security Solutions Ltd shall not be liable for any delay in delivery of the product howsoever caused.
If a product is not delivered, its liability shall be limited to the costs and expenses incurred by the customer in obtaining replacement product of a similar description and quality in the cheapest market available, less the prices of the product. Sniffa Network Security Solutions Ltd shall have no liability for any failure to deliver the product to the extend that such failure is caused by a Force Majeure Event, the customer’s failure to provide Sniffa Network Security Solutions Ltd with adequate delivery instructions for the product or any relevant instruction related to the supply of products.
No liability for non-delivery, loss or damage to the products occurring prior to delivery or for any claim the products are not in in accordance with the contract will attach to Sniffa Network Security Solutions Ltd unless claims to that effect are notified in writing by the customer to and the case of claims for non-delivery, loss of or damage with a copy to the carrier if Sniffa Network Security Solutions Ltd ’s own vehicle has not been used to deliver the product.
The customer acknowledges that certain products are subject to export and other resale restrictions. If the customer delivers the products to any customer who may use the products outside the United States or European Union or EFTA countries, the customer acknowledges and shall advise their customers that some products are controlled for resale or export by the U.S. Department of Commerce, the EU or EU/EFTA member state bodies and such products may require authorisation prior to resale or export.
The customer agrees that they will not export, re-export, or otherwise distribute products, or any direct products thereof, in violation of any dual use restrictions and export control laws or regulations of the U.S., the EU or any EU/EFTA member state.
The customer warrants that it will not resell, export or re-export any products with knowledge that the products will be used in the design, development, production, or use of chemical, biological, nuclear, or ballistic weapons, or in a facility engaged in such activities, unless the customer has obtained prior approval from the U.S. Department of Commerce, the EU or the competent EU/EFTA member state’s government agency.
The customer further warrants that it will not export or re-export, directly or indirectly, any products to embargoed countries or resell any products to companies or individuals restricted from purchasing products including those listed on the Sanctioned Parties List published by the U.S. Department of Commerce and similar lists issued by the EU or EU countries.
The restriction set out herein change from time to time. If the customer has any questions regarding its obligations under US export regulations the customer should contact the Bureau of Export Administration, U.S. Department of Commerce, Office of Export Licencing, Washington DC, USA (202) 377 4811 or the local US Consulate. Information concerning restrictions applicable to export from the EU and any intra-EU sales restrictions on dual use items and license requirement can be obtained from the European Commission or the UK Export Control Organisation.
It shall be the customer’s responsibility to comply with all export and other resale restrictions. Upon request the customer agrees to reaffirm in writing its compliance and its intentions to comply with applicable export and restricted user and uses regulations.
We hope you are happy with your order from us, if anything you have ordered does not live up to expectations, please follow the refund instructions below and contact us within 7 days of receipt of the item.
Any items delivered incorrectly will be exchanged. Please contact our customer support team at sales@sniffa.uk for further advice.
In the event that the products are defective Sniffa Network Security Solutions Ltd may at its absolute discretion permit the customer to return the defective product, in order to repair or to replace them as they see fit.
In the event that Sniffa Network Security Solutions Ltd permits the customer to return any products in accordance with the above clause, the customer shall ensure that the products are suitably packaged.
In the event that the supplier agrees to the return of products other than in accordance with the above clause, the customer shall ensure that the products are returned in their original packaging in a clean and re-saleable condition.
In any event, Sniffa Network Security Solutions Ltd shall accept no liability for damage or destruction to the products arising from the products being returned otherwise than in accordance with the above clause.
We review all refund requests on a case-by-case basis and reserve the right to decline any refund for any reason (e.g. you have already downloaded the software and obtained a product licence key).
If a refund is approved, it will be actioned through the payment method you paid through when you purchased the item being refunded. If you paid using a credit or debit card through, you will receive a full refund minus the gateway processing costs. If you have an account with us, a credit will be issued to your account.
The use of any trademarks, logos or brands present on the site is strictly forbidden.
These terms and conditions remain valid and in force, even if one or more clauses are invalid or declared so under any law, regulation or following the final decision of a competent court.
No failure of either party to exercise any power given to it in these terms and conditions or to insist upon strict compliance by the other party with its obligations hereunder shall constitute a waiver of either party's right to demand exact compliance with the terms hereof.
All personal data you provide us is used to process your orders. This data will be treated in accordance with the Data Protection principles outlined in the Data Protection Act 1998.
In form and content, these Terms and Conditions shall be governed by and construed in accordance with English law. All orders placed on our site strictly imply the acceptance of our terms and conditions.
In case of dispute or claim, the customer agrees to seek an amicable solution with us before proceeding with any legal action. In the event where such a solution cannot be found, any disputes concerning the sale (price, Terms and Conditions, products, etc.) will be subject to the exclusive jurisdiction of the English courts.
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer's IP address in order to provide us with information that helps us learn about your browser and operating system.
With your permission, we may send you emails about our store, new products and other updates.
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at sales@sniffa.uk or mailing us at: Sniffa Network Security Solutions Ltd, Crewe, CW2 5TL, 10 St Andrews Close, United Kingdom.
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
Our store is hosted by One.com. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through One.com's data storage, databases and the general One.com application. They store your data on a secure server behind a firewall.
If you choose a direct payment gateway to complete your purchase, then our third-party payment gateway might use your credit card info for that purpose.
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
Once you leave our store's website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website's Terms of Service.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
We reserve the right to modify our terms of service at any time, so please review it frequently.
Changes and clarifications will take effect immediately upon their posting on the website.
If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
